Improving product quality and strengthening all-round services are the consistent purpose of our company. In after-sales service, we pay special attention to service quality, technical strength of maintenance and response time. For this reason, the company is equipped with professional technical maintenance personnel, and the company uniformly provides users with various after-sales services such as regular and irregular maintenance and maintenance.
The company has a special after-sales service department, which has undergone professional training, has excellent technology and good service attitude. So as to meet our customers' product needs and after-sales service requirements and realize our commitment to customers.
1. Speed up response speed and improve after-sales service efficiency
After receiving customer service needs, the company's after-sales service department will respond to the phone in time and troubleshoot.
2. Service progress tracking to ensure the quality of after-sales service
Strictly follow ISO9001 service management standards and work processes.
3. Other commitments in after-sales service
The bidder guarantees that the goods supplied are brand new and the materials are authentic. If there is any inferior goods, it is willing to accept penalties. If the winning bid is supplied within the contract period, the goods must meet the national quality inspection standards. The company is fully capable of fulfilling the seller's obligations of maintenance, servicing, repair and spare parts storage as stipulated in the "Contract Terms" and "Technical Specifications".
IV. Service Return Visits to Improve Customer Satisfaction
After each after-sales service, the cause of the fault and the elimination situation shall be reported to the customer's leader in a timely manner and submitted in writing. The on-site environment shall be cleaned and the customer's leader shall be approved before leaving. After leaving the site, the maintenance report and maintenance files shall be sorted out in a timely manner, and various files of the customer shall be managed electronically.